Safety, Trust & Verification Center

Every partner passes a structured, multi-stage review before joining the marketplace.

• Multi-stage application: business details, ownership type, credentials, and member offer.
• AI-assisted initial scoring flags risk levels (low, manageable, additional review, high).
• Human review team evaluates mission fit, quality, and member value before approval.
• Conditional approvals require additional documentation or remediation before going live.
• Active partners are re-evaluated periodically and may be suspended or terminated for violations.

See our vendor review dashboard and partner application process for details.

Licensed professionals must prove active, unencumbered credentials.

• Professionals submit license number, issuing authority, and jurisdiction.
• We verify against the relevant state licensing board or national registry where available.
• Licenses are checked for active status, restrictions, or disciplinary actions.
• Verified credentials are displayed as a badge on the provider's profile.
• Members can report suspected outdated or invalid credentials at any time.

Verification does not guarantee outcomes; it confirms credential validity at time of check.

A clear, honest definition of our verification badges.

• Verified Vendor: business identity, ownership, and contact details have been confirmed.
• Verified Professional: active professional license has been checked against an issuing authority.
• Verified does not mean endorsed, guaranteed, or superior—it means identity or credentials were checked.
• Badges reflect status at the time of review and may lapse if re-verification fails.
• Absence of a badge does not imply a problem; some categories do not require credentials.

Always use your own judgment and read member reviews when choosing a provider.

Standards for products listed in our healthy shopping marketplace.

• Food and consumable products must comply with applicable FDA and USDA regulations.
• Vendors disclose major allergens, ingredients, and nutrition information where required.
• Products making health claims must include appropriate disclaimers and not promise cures.
• Supplement, cosmetic, and personal care products must meet labeling requirements.
• Recalled or prohibited products are removed promptly and vendors are notified.

Divadd Health is a marketplace; we do not independently test every product.

Extra transparency for vitamins, supplements, and herbal products.

• Supplements must comply with FDA dietary supplement regulations and labeling rules.
• Vendors are encouraged to share third-party testing (USP, NSF, ConsumerLab) where available.
• Struct/function claims must be accompanied by the standard FDA disclaimer.
• Products marketed as treatments for disease are prohibited.
• Members should consult a licensed healthcare provider before starting any supplement.

Supplements are not evaluated by the FDA for safety or efficacy the same way drugs are.

A fair, documented process for resolving member concerns.

• Members can submit a complaint via the Support Center with full details and attachments.
• Complaints are acknowledged and categorized by urgency (normal or urgent).
• We facilitate communication between member and vendor to seek resolution.
• Serious safety complaints may trigger immediate listing review or suspension.
• Outcomes are recorded; patterns of complaints influence a vendor's standing.

Complaints are handled in good faith and may take time to investigate fully.

How we keep member reviews authentic and useful.

• Only registered members who interact with a vendor can leave reviews.
• Reviews are screened for spam, profanity, off-topic content, and fake engagement.
• Vendors may respond publicly but cannot remove legitimate member reviews.
• Incentivized or paid reviews must be disclosed and are clearly labeled.
• Suspicious review activity is investigated and may result in removal or account action.

We never edit the substance of a member review; we only remove content that violates policy.

How member data is protected across the platform.

• Health and wellness information is treated as sensitive and handled with extra care.
• Employers sponsoring memberships cannot access individual wellness activity or health data.
• Members control sharing preferences and can request access, correction, or deletion.
• Vendors receive only the information needed to fulfill a booking or order.
• Privacy requests are managed through the dedicated Privacy Portal.

See our Privacy Portal for full rights and how to exercise them.

Transparent labeling of paid and promotional content.

• Paid placements and sponsored vendor content are clearly labeled as 'Sponsored' or 'Ad'.
• Affiliate or commission-based recommendations are disclosed where applicable.
• Vendors cannot pay for favorable reviews or to remove negative reviews.
• Promotional offers and discounts state eligibility, terms, and expiration clearly.
• Editorial and educational content is kept separate from paid advertising decisions.

If you see unlabeled advertising, please report it so we can review.

Divadd Health is not a medical, mental health crisis, or emergency service.

• This platform is for lifestyle wellness, education, and marketplace convenience only.
• It is not a substitute for professional medical advice, diagnosis, or treatment.
• If you are experiencing a medical or mental health emergency, call 911 immediately.
• For mental health crises in the U.S., call or text 988 to reach the Suicide & Crisis Lifeline.
• Provider availability on the platform does not constitute urgent or emergency care.

Always seek the advice of a qualified professional with questions about a medical condition.

Clear channels for flagging safety, trust, or compliance issues.

• Use the Support Center to submit a message or appointment about any concern.
• Select 'Safety concern' as the category for urgent trust or safety issues.
• Provide as much detail as possible: vendor name, product, dates, and description.
• Attach screenshots or documents via the attachment option when available.
• You will receive a confirmation and follow-up through your preferred response channel.

Reports can be made confidentially; retaliation against good-faith reporters is prohibited.